Return and Exchange Policy
At BILLZZ STUDIOS, we are committed to providing high-quality products and preparing every order with care.
No Returns or Exchanges
All orders are final and cannot be returned or exchanged after delivery.
We do not accept returns due to a change of mind, an incorrect size selection, an unsuitable design choice, or any other reason unrelated to a product defect.
Customers must carefully review the design, size, color, and all product details before confirming their order.
Defective or Incorrect Products
A return or exchange will only be accepted in the following cases:
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The product has a clear defect.
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There is a printing or manufacturing error.
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The customer receives an incorrect product.
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The delivered size or design is different from the confirmed order details.
Customers must contact us within 48 hours of receiving the order and provide:
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The order number.
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Clear photos of the entire product.
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Photos clearly showing the defect or issue.
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A photo of the external packaging.
Claims submitted more than 48 hours after delivery will not be accepted.
Order Review
After receiving the required photos and information, the BILLZZ STUDIOS team will review the issue.
If the product is confirmed to be defective or the error was caused by the store, one of the following solutions will be provided:
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Replacement with a defect-free product.
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Reproduction of the product.
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A refund for the product value.
The appropriate solution will be determined after reviewing the order.
Customized Orders
Products created with a customized design, size, or customer-requested specifications cannot be returned or exchanged unless they have a manufacturing defect or differ from the confirmed order details.
Shipping Costs
If the product is confirmed to be defective or incorrect due to an error by BILLZZ STUDIOS, the store will cover the replacement and shipping costs.
Shipping fees are non-refundable when the product is not defective.
Refunds
When a refund is approved, the amount will be transferred through an agreed payment method, such as:
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InstaPay.
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Electronic wallet.
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Bank transfer.
Approved refunds may take between 3 and 7 business days to be processed.
Refused Cash-on-Delivery Orders
If a confirmed cash-on-delivery order is refused without an issue or error in the product, BILLZZ STUDIOS reserves the right to refuse future cash-on-delivery orders from the same customer.
Contact Us
To report a defective product, please contact us through the official BILLZZ STUDIOS communication channels and provide your order number and the required photos.